Project 4: Enterprise SaaS Modernization & Cost Optimization
Legacy systems don’t scale. Clarity does.
The Challenge
When I joined, the organization was running on a patchwork of legacy systems and siloed SaaS tools: Qualia here, RamQuest there, ResWare in a few regions, and countless vendor add-ons in between. Each office had its own way of doing things, onboarding was inconsistent, and costs were ballooning. Technology spend lacked visibility, and leadership didn’t have a reliable way to track ROI on critical vendor contracts.
It wasn’t just a technical headache — it was a strategic risk.
The Actions
I spearheaded a full modernization and consolidation initiative with three clear goals: reduce costs, simplify onboarding, and improve scale.
Consolidated SaaS ecosystem across 300+ offices, migrating from fragmented platforms to a unified architecture.
Negotiated multi-year vendor contracts, securing better terms, discounts, and stronger SLA accountability.
Introduced vendor scorecards and quarterly reviews to ensure measurable performance and eliminate underperforming contracts.
Streamlined onboarding processes by standardizing configurations, reducing manual setup, and automating repetitive steps.
This wasn’t about technology for technology’s sake — it was about connecting product and vendor strategy directly to business outcomes.
The Results
15% reduction in IT spend across the enterprise.
$500K+ saved in vendor agreements within the first year.
40% faster onboarding, accelerating adoption across geographically distributed teams.
Improved SLA compliance, giving executives visibility into performance and risk management.
The Takeaway
This project proved that enterprise-scale SaaS strategy isn’t just about systems — it’s about clarity, governance, and execution. By cutting through the noise of redundant vendors and legacy processes, I delivered measurable savings, accelerated adoption, and built a foundation that could scale.
For me, the impact wasn’t just financial. It set a new cultural tone: product and technology decisions at this level must always tie back to growth, governance, and outcomes that last.
